Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. 
To start a return, you can contact us at returns@catalinasmarket.com. Please note that a return authorization form will need to be completed to see if your order qualifies for a return. If for any reason a mistake occurred on our end, we will rectify it right away by ensuring the correct order is sent to you in as timely a manner as possible. However, if you would prefer to return any qualifying item at your discretion, shipping and restocking fees will apply.

You can always contact us for any return question at returns@catalinasmarket.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item(s) are defective, damaged or if your order is incorrect, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.